Useful things to know

A few practical details for your stay. If your question is not here, get in touch.

Before you arrive

We will help with the little details, from an early arrival to the best route up the hill.

When can we check in?

Your room is ready from 15:00. Check-out is by 11:00. If you arrive early, leave your bags with us and make yourself comfortable on the terrace.

Are children welcome?

Yes. Our family rooms and terrace suites have room for families. Tell us the ages of any children when you enquire so we can suggest the right room.

Can you cater for dietary needs?

Please let us know before your stay. The kitchen will discuss ingredients and suitable options with you, including any food allergies.

Do you have step-free rooms?

Some garden rooms are reached without steps. The property is on a hillside, and several paths and shared spaces have steps. Contact us so we can discuss your access needs.

Can you arrange a transfer?

Yes. Send the team your arrival details before you travel and we will help arrange the journey to the house. We will confirm the price with you first.

Is breakfast included?

Breakfast is included in our standard room rate and served on the terrace from 07:30 to 10:30. Ask us if you need something earlier.

What are the cancellation terms?

Terms depend on the rate and dates you choose. We will provide the deposit, payment and cancellation details before you confirm a booking.

Is there parking?

Parking is available beside the lower garden gate. Let us know when you plan to arrive so we can help with your bags.

Can we bring a pet?

Please ask before booking. We will discuss the room, the dates and any practical arrangements with you.

Do we need to book dinner or a treatment?

Advance booking is helpful, especially for dinner at the weekend and for spa treatments. Contact the team with your preferred day and time.